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Questions, suggestions, information, complaints:
- International Roaming information whenever you are in Brazil: *8486
- International Roaming information whenever you are abroad: 55 11 3056-8628
These telephone numbers are provided just for Brazil:
For all Plans
- Vivo Costumer Service - *8486
It’s available for pre-paid, post-paid, and corporate plans. Toll-free when
originated from your Vivo cellular phone.
- Mailbox - *555
You can access your mailbox and listen to all the messages you've got while
your cellular phone was off.
- Promotions - *9000
Toll-free when calling from your cellular phone. Tune in with the latest available promotions.
- Vivo Informs - *365
A great help from Vivo to you! Emergency telephone numbers, cultural
agenda, restaurants, traffic information, and more.
- Balance check-SMS - *8000
Toll-free when calling from your Vivo cellular phone. Get a SMS back
informing your balance.
Pre-Paid Plan
- Check-Voice Call – *5005
Listen to how much credit you have. You can also call Vivo central station.
Charged phone call.
- Card recharge
To activate card recharging, call *7000 + recharge code (the number you see after rubbing
off the seal on the recharge card) + send.
- Torpedo launch - *3000
Send SMS anytime.
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