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Contact us
Questions, suggestions, information, complaints:
  • International Roaming information whenever you are in Brazil: *8486
  • International Roaming information whenever you are abroad: 55 11 3056-8628
These telephone numbers are provided just for Brazil:

For all Plans
  • Vivo Costumer Service - *8486
    It’s available for pre-paid, post-paid, and corporate plans. Toll-free when
    originated from your Vivo cellular phone.
  • Mailbox - *555
    You can access your mailbox and listen to all the messages you've got while
    your cellular phone was off.
  • Promotions - *9000
Toll-free when calling from your cellular phone. Tune in with the latest available promotions.
  • Vivo Informs - *365
    A great help from Vivo to you! Emergency telephone numbers, cultural
    agenda, restaurants, traffic information, and more.
  • Balance check-SMS - *8000
    Toll-free when calling from your Vivo cellular phone. Get a SMS back
    informing your balance.
Pre-Paid Plan
  • Check-Voice Call – *5005
    Listen to how much credit you have. You can also call Vivo central station.
    Charged phone call.
  • Card recharge

  • To activate card recharging, call *7000 + recharge code (the number you see after rubbing
    off the seal on the recharge card) + send.
  • Torpedo launch - *3000
    Send SMS anytime.
         
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